Frequently Asked Questions
Q: What is your refund policy?
A: Customers may cancel their registration and receive a complete refund if the request is made on or before the league's posted registration deadline.
To request a refund prior to the registration deadline, please contact us. Or you can email us directly at firstname.lastname@example.org.
In the event that a league is canceled due to insufficient sign-ups or for any other reason, customers will receive a complete refund of their registration fee.
Q: What do I need to do to join a League?
A: There are 4 possible ways to sign up:
- Join an Existing Team.
- Start a New Team - If you have enough to make a team and want to register an entire team, that's an option when clicking on Register under each League's About Page.
- Free Agent - If you don't have a team, registration for free agents is available during Registration Periods.
- Start a Small Group - Have some friends that you want to play with, but don't have enough for a team? No problem! You can click on the Option to Start a Small Group. Sign up your friends in this group and we'll guarantee that you are all placed on the same team together!
Q: What is your game cancellation policy?
A: When a game is canceled due to weather or any other reason, we will notify players via the following channels:
- Text Alerts (You can choose to opt-in or out of Text Alerts when signing up for a League).
- Facebook Page
Game cancelations will depend on the severity of the weather and will be decided on a case-by-case basis.
Q: How are league standings determined?
A: Initial standings are determined by the number of league points (PTS). In the event of a tie, the following tie-breaking rules are used. If there is still a tie after a given tie-breaking rule is applied, the next one in the list is used.
- Head-to-head. If the teams met during the regular season, the team with the better record versus the other wins. If the teams did not meet, head-to-head shall be considered a tie.
- Win-Tie-Loss Percentage (WTL%). With ties counting as half a win, the percentage of games that were won.
- Strength of Victory (SOV). The average of the records of a team's defeated opponents for each instance in which they competed. Teams which defeat teams with good records have a higher SOV than teams which defeat with poor records.
- Strength of Schedule (SOS). Two times the average of a team's played opponents + the average of the a team's opponent's opponents, divided by 3. Assesses the relative difficulty of a team's schedule.
- Points Against (PA). The team with the lowest number of points scored against them wins.
- Points For (PF). The team with the highest number of points scored against opponents wins.